Thursday, January 30, 2020
5:00 PM - 9:00 PM
Registration opens

Atrium Hallway 

 
5:30 PM - 9:00 PM
Customer Care Dinner & Comedy Show

Skyline Lounge / Atrium

 
Friday, January 31, 2020
7:00 AM - 8:30 AM
Breakfast

Atrium

 
8:30 AM - 9:00 AM
Welcome

Ryan Walters, VP of Manufacturing
Ballroom Level

 
9:00 AM - 9:30 AM
2020 American Standard & Industry Outlook

John Hofmann, VP American Standard Heating and Air Conditioning
Ballroom Level

 
9:30 AM - 10:00 AM
Gensco Overview

Bret van den Heuvel, VP of Equipment Sales
Ballroom Level

 
10:00 AM - 10:15 AM
Break
 
 
10:15 AM - 11:30 AM
SearchKings

Ballroom Level

 
11:30 AM - 12:30 PM
Lunch

Atrium

 
12:30 PM - 4:00 PM
Breakout #1

Gensco Partners: Network with Leading Industry Professionals and Service Providers

1. SearchKings & Podium
2. ServiceTitan
3. GenscoCustomer & online tools
4. Commercial
5. Columbia
6. Gensco Tech Services
7. BDR Training Classes
8. Wells Fargo Financing

 
Breakout #2

Connect: Leveraging Nexia Smart Technology to Create Life-Long Customer Loyalty through Exceptional Customer Service

 
Breakout #3

American Standard 2020: The Future of  American Standard Products

 
4:00 PM - 5:30 PM
Break
 
 
5:30 PM - 8:30 PM
Awards Dinner

Pavillion

 
8:30 PM
Skyline Lounge After-Party

Skyline Lounge